Shipping policy

Shipping

All items are made to order (unless otherwise noted). Please note that during peak season turnaround time is 3-4months from the date of purchase for your item to be made and prepared for shipping. If you need an item sooner, please email us at info@rachaelmills.com to see if this is possible BEFORE placing your order, as you cannot cancel an order once we have begun the process. If you cancel anytime during the process, you lose your deposit/payments.

After Processing time, Standard shipping is 4-7 business days or an Overnight option is also available upon request. Once the item ships, you will receive a tracking number to track your item. In the rare event that the item is lost or stolen in the shipping process, Rmills is not held responsible. However All Shipping rates will include full insurance on your package, so it can be used to be refunded your total amount.

Account must be satisfied prior to shipping or this will delay the Shipping process.

WEDDING DRESSES/GOWNS: The processing time for gowns may take anywhere from 3-6 months, the exact details can be discussed prior to ordering. email info@rachaelmills.com with concerns. 

Cancelled Event: In the unfortunate event that your event is canceled, you are still responsible for the full total of the dress which should be paid no later then the Date of the event as recorded in our records. If the date is postponed, The balance will still be due by the original date provided. If the account isn't satisfied by then, the dress becomes property of RMills and can be immediately sold for profit. (If a payment arrangement is needed please keep in contact with us)

WE WILL STORE DRESSES NO LONGER THEN 2 WEEKS AFTER YOU RECEIVE CONFIRMATION OF COMPLETION. AFTER THE 2 WEEKS A FEE OF $5 PER DAY WILL BE ADDED. AS WE CANNOT STORE DRESSES FOR LONG PERIODS OF TIME. IF LONGER THEN 4 WEEKS, ITEM BECOMES PROPERTY OF RMILLS AND CAN BE IMMEDIATELY SOLD FOR PROFIT TO FULFILL YOUR ACCOUNT.

Please note: We do not ship orders on Saturday or Sunday.

We look forward to doing business with you!